ATM Safety guidelines

Safety Tips For ATM Usage

Automated Teller Machines (ATMs) provide a fast and convenient banking alternative for account holders. You can bank when you want and where you want because locations are so convenient.

As all categories of theft are on the rise across the nation, we’re providing these ATM safety tips to help protect you and your account. Remember, ATM theft can occur two ways – unauthorized withdrawals from an account or the physical theft of cash as a person completes a transaction.

ATM Card Security

  • Treat your ATM card like cash. Always keep your card in a safe place.
  • Keep your Personal Identification Number (PIN) a secret. Your ATM card will only work with your PIN. Memorize your code. Never write your PIN on your card, tell your code to anyone, or allow anyone to enter your code.
  • Do not give out any information about your ATM card over the telephone. No one needs to know your code, not even the bank.
  • If your ATM card is lost or stolen, or your secret PIN compromised, report it immediately to your banking center by calling their 24 Hour Customer Service Number.
  • You get a receipt every time you make an ATM transaction. To guard against ATM fraud, verify each transaction by checking the receipts against you monthly account statements. Don’t discard your receipts which contain important information.

Security at ATMs

  • After dark, only use ATMs that are well-lighted and have minimal landscaping
  • If possible, have someone go with you to the ATM. There is safety in numbers. Also choose a machine in a busy area. A heavily trafficked location means additional security.
  • If you are followed after using an ATM, seek a place where people, activity and security can be found. If necessary, call the police.
  • Always observe your surroundings before conducting an ATM transaction. If you see anyone or anything that appears to be suspicious, cancel your transaction and leave the area at once.
  • Do not count your money while at the ATM. Put your money, receipt and card away quickly. Always take your ATM receipt, which is stamped with your transaction.
  • When using a walk-up ATM, park as close as you can to the machine. Before leaving the safety of your car, check for suspicious persons or circumstances. Have your ATM card ready before you approach the machine.
  • Do not leave your car running or the keys in the ignition as you walk up to an ATM. As you return after your transaction, have your car keys ready and check around and under your vehicle.
  • If there are other people at the ATM you want to use, remain in your car with the doors locked and widows up until they leave, or go to another ATM.
  • Use your body to block the view of your transaction. Especially as you enter your PIN and take your cash. If necessary, ask a person to leave, even if that person is just curious. If the ATM is in use, give the person using the machine the same privacy you expect. Allow them to move away from the ATM before you approach the machine.
  • When using a drive-up ATM, keep your doors locked and windows up until you are ready to use the machine, Keep cash, checks, or money bags out of sight until you are ready for your transaction.
  • When possible, leave enough room between cars to allow for a quick exit should it become necessary.

Please follow these guidelines for your safety as you enjoy the convenience of automated teller machines.

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